FAQ

Here’s how you’re charged for a subscription to Start, Entrepreneur, Ecommerce, Ecommerce+, Agency, Agency+, Growth, Education, or Group edition.

When PlatformCore billing starts?

When you sign up for PlatformCore, you get a 30-day free trial. After your paid subscription starts, we charge your primary payment method at the beginning of the next month. If your paid service starts in June, for example, we charge you at the beginning of July. After that, the billing cycle continues automatically at the beginning of each month.

Prorated payments

Each month, you’re billed for the PlatformCore Plan your organization had per day during the previous month. A prorated payment for a partial month can happen, for example, after your free trial ends (Month 1 in the illustration).

Note: PlatformCore uses GMT+1 Time to calculate the billing period for all customers, regardless of their time zone.

Why was I charged after cancellation?

 

1. Go to : Settings -> Link Accounts
2. Click : Dialogflow ON/OFF button
3. Follow the steps :
4. Login to Dialogflow console.
5. COPY the Dialogflow project inside the URL (between agent/ and /intents)

   

6. Create service account key – https://console.cloud.google.com/apis/credentials/serviceaccountkey:

   

   1. If you don’t have a project, it will ask you to create a project

      

   2. Create a project name

      

   3. PASTE the Project ID from Dialogflow console and give -> Owner role, and Dialogflow API Admin role.
   4. Keep JSON as Key type and create

      

7. Add the key into PlatformCore
8. Select the language accordingly

   

9. Next button
10. Add a picture of your bot
11. Enable or not the automatic handoff
12. Give a name to your Bot
13. Save & Proceed

    

    Full Process:

1. Go to your WordPress Dashboard
2. Go to Wordfence Dashboard.
3. Click on “All Options“
4. Go down to the “Whitelisted URLs” section
5. Enter /wp-content/plugins/platformcore-rest/plugin_main.php in the URL box
6. Select Param Type: POST Body for the dropdown
7. Enter actions for the Param Name
8. Next, click the ADD button
9. Enter /wp-content/plugins/platformcore-rest/validator.php in the URL box
10. Select Param Type: POST Body for the dropdown
11. Enter actions for the Param Name
12. Next, click the ADD button
13. Finally, click the SAVE CHANGES button in the top right corner

1. In PlatformCore, go to Settings -> Link Accounts
2. Download the WP Plugin : platformcorerest.zip

   

3. Open another tab and “Login” to your WordPress Dashboard
4. Go to Plugins -> Add New
5. Upload Plugin -> Select : platformcorerest.zip

   

6. Click “Install Now”
7. Click “Activate Plugin”

   

8. Go back to PlatformCore Link Accounts
9. Click “NO/YES” button
10. Fill the form with your WordPress credentials (we will not save them – it will generate an access token – Add your domain URL only – Your Account ID – Your Password)

    

11. Thick “is PlatformCore Rest Plugin installed?” and Click “Connect”
12. WordPress is now connected to PlatformCore! Well, that’s good, right? 🙂

    

    Full Process:

1. Login to your Facebook.com account.
2. Open another tab and login to platformcore.pw
3. Go to “Settings” and “Link Accounts” section
4. Click on “NO/YES” button below the Facebook logo

   

5. Click on “Continue as …”

   

6. Select the pages you will manage through PlatformCore
7. Then click “Next”

   

8.  Give all permissions to PlatformCore, then click “Done”

   

9. Facebook confirms the linking process to PlatformCore and click “OK”

   

10. You’ve successfully connected Facebook to PlatformCore! Great job!

    

     

    You can remove our App access here too: https://www.facebook.com/settings?tab=business_tools&ref=settings

Full Process:

1. login to platformcore.pw
2. Go to “Settings” and “Link Accounts” section
3. Click on “NO/YES” button below the LinkedIn logo

   

4. Sign in to your LinkedIn account

   

5. Grant permissions to PlatformCore app by clicking “Allow”

   

6. You’ve linked your LinkedIn account with PlatformCore! Congrats!

   

 

You can remove our app access here too: https://www.linkedin.com/psettings/permitted-services (Other applications section)

Full LinkedIn integration:

1. Login to your Twitter.com account.
2. Open another tab and login to platformcore.pw
3. Go to “Settings” and “Link Accounts” section
4. Click on “NO/YES” button below the Twitter logo

   

5. Give twitter’s permissions to PlatformCore App by clicking “Authorize app”

   

6. You’ve successfully linked Twitter to PlatformCore! Yay!

   

You can also remove our app here: https://twitter.com/settings/connected_apps

Full Process:

1. Login to platformcore.pw
2. Go to “Settings” and “Link Accounts” section
3. Click on “NO/YES” button below the Google Analytics logo

   

4. Connect you Gmail

   
5. The click “Allow” button to complete the permission’s access

   

6. You succeed this Google Analytics connection with PlatformCore, amazing job!

   

   Full Process:

   

1. Login to platformcore.pw
2. Go to “Settings” and “Link Accounts” section
3. Click on tag icon below the Chat bubbles logo

   

4. You’ll always have access to those tags here

   

5. You’ll have to simply add them into the head tag and at the end of the body tag
6. Go to your WordPress Dashboard
7. Go to “Plugins”, then “Add New”
8. Search in the plugin search bar : Insert Headers and Footers”

   

9. Click “Install Now” button

   

10. Then click ” Activate”

    

11. Go to “Settings”, then “Insert Headers and Footers”

    

12. Go to the PlatformCore’s tab and click “Copy Code” with the 1st tag

    

13. Go back to the WordPress tab and PASTE the tag into “Scripts in Header”

    

14. Go to the PlatformCore’s tab and click “Copy Code” with the 2nd tag

    

15. Go back to the WordPress tab and PASTE the tag into “Scripts in Footer”

    

16. Click “Save” to validate them

    

17. To see if it’s working, you can visit your website with a incognito window

    

18. You’ll see the live-chat bubble and you can test it
19. Go to your “Support Management” section, you will be able to communicate with your audiences

    

20. Well done for this integration!

Full Process:

From now on, you can integrate your Dialogflow agent to automate your Support!

Please watch this video, you’ll onboard with PlatformCore in 20 minutes only!

Yearly contract

Your yearly contract helps you save money and includes value-added services—but it does come with terms and conditions.

You can find our terms and conditions here.

There is an automatic yearly renewal of your contract.

• Planning on changing your contract? Or planning to discontinue your contract next year? You need to send your Customer Success representative a written notice (email is good!) of your non-renewal at least 60 days prior to the end of your term. If you don’t give us written notice of cancellation, you’ll be automatically renewed for a year (and be responsible for those fees).
• Upon renewal, we reserve the right to increase the Fees for Services. If our fees go up, we’ll provide you written notice at least 90 days prior to the end of your current term.
• Your one-year contract will automatically renew every year.

Legal page here.

It’s easy to add more users as your team grows. If you have a “Small” account or even a bigger Tier, you can add users to your team. Beta & Entrepreneur accounts cannot add users. Here is our Pricing section.

Add New Users Tutorial :

1. Go to the left navbar, at the end of it

   

2. Click on “User Management”, then “Add User”
3. Click on “Create User”

   

4. Fill User’s information

   

5. Then “Submit”, Tada!
6. You can even create a “Role” for a specific user with limited accesses. Role tutorial here.

You can easily create accesses for specific users depending of their jobs or department.

1. Go to the left navbar, at the end of it

   

2. Click on “User Management”, then “Roles”
3. Then, “Create a new role”

   

4. Fill the role’s name and select section the user will access to

   

5. Then “Save”, done!

Please log in to your PlatformCore account and click the Message Bubble button to see your support options.

Then click “PlatformCore Support”

Contacting PlatformCore Support

In order to keep a business sustainability, phone and email support are limited to paying customers. If you’re a free user, help is still available in the HubSpot community which is staffed by other PlatformCore users, partners, and employees. If you’re a paying customer, you have access to the support options below.

Submit a ticket

We strive to respond within one working day.

Ask the Community

Talk strategy with other HubSpot customers and HubSpot partners on the PlatformCore customer forum.

Tweet at us

Follow and interact with @PlatformCoreS

Outages and reliability

Please check status.platformcore.com for known outages.