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FAQ

Understand PlatformCore bills and charges

Here’s how you’re charged for a subscription to Start, Entrepreneur, Ecommerce, Ecommerce+, Agency, Agency+, Growth, Education, or Group edition.

When PlatformCore billing starts?

When you sign up for PlatformCore, you get a 30-day free trial. After your paid subscription starts, we charge your primary payment method at the beginning of the next month. If your paid service starts in June, for example, we charge you at the beginning of July. After that, the billing cycle continues automatically at the beginning of each month.

Prorated payments

Each month, you’re billed for the PlatformCore Plan your organization had per day during the previous month. A prorated payment for a partial month can happen, for example, after your free trial ends (Month 1 in the illustration).

Note: PlatformCore uses GMT+1 Time to calculate the billing period for all customers, regardless of their time zone.

Why was I charged after cancellation?

After you cancel your subscription, you’re billed at the start of the next month for any outstanding charges in your account. The amount is calculated according to your service and billing plan:

  • Annual/Fixed-Term Plan—You’re charged for the remaining balance of your commitment.
  • Monthly—You’re charged the full monthly cost for an active plan in that month.

When a charge attempt fails

If our first attempt to automatically charge your primary payment method fails, we try again in 24 hours. If you make a manual payment between the first and second attempt, and the second attempt succeeds, you’ll be charged twice. If you get an alert that an automatic payment attempt failed, we recommend waiting 24 hours before trying to fix it.

If you don’t make a manual payment and the second automatic attempt fails, your services might be suspended. To fix a payment issue, please contact [email protected]

 

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How Do I Submit Feedbacks And Issues?

Submit Feedback & Issues
Submit Feedback & Issues
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How To Integrate Dialogflow With Support?

  1. Go to : Settings -> Link Accounts
  2. Click : Dialogflow ON/OFF button
  3. Follow the steps :
  4. Login to Dialogflow console.
  5. COPY the Dialogflow project inside the URL (between agent/ and /intents)

    Dialogflow's Project URL
    Dialogflow’s Project URL
  6. Create service account key – https://console.cloud.google.com/apis/credentials/serviceaccountkey:
    Create Service Account Key
    Create Service Account Key
    1. If you don’t have a project, it will ask you to create a project

      GCP Create a Project
      GCP Create a Project
    2. Create a project name

      GCP New Project
      GCP New Project
    3. PASTE the Project ID from Dialogflow console and give -> Owner role, and Dialogflow API Admin role.
    4. Keep JSON as Key type and create

      GCP Agent Key
      GCP Agent Key
  7. Add the key into PlatformCore
  8. Select the language accordingly

    Key and Language selection
    Key and Language selection
  9. Next button
  10. Add a picture of your bot
  11. Enable or not the automatic handoff
  12. Give a name to your Bot
  13. Save & Proceed
    Bot Name and pic
    Bot Name and pic

    Full Process:

Dialogflow Integration Full Process

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Content Management Loading Issue

  1. Go to your WordPress Dashboard
  2. Go to Wordfence Dashboard.
  3. Click on “All Options
  4. Go down to the “Whitelisted URLs” section
  5. Enter /wp-content/plugins/platformcore-rest/plugin_main.php in the URL box
  6. Select Param Type: POST Body for the dropdown
  7. Enter actions for the Param Name
  8. Next, click the ADD button
  9. Enter /wp-content/plugins/platformcore-rest/validator.php in the URL box
  10. Select Param Type: POST Body for the dropdown
  11. Enter actions for the Param Name
  12. Next, click the ADD button
  13. Finally, click the SAVE CHANGES button in the top right corner
Wordfence Whitelist
Wordfence Whitelist
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How to Link My WordPress Website?

  1. In PlatformCore, go to Settings -> Link Accounts
  2. Download the WP Plugin : platformcorerest.zip

    Download WP Plugin Button
    Download WP Plugin Button
  3. Open another tab and “Login” to your WordPress Dashboard
  4. Go to Plugins -> Add New
  5. Upload Plugin -> Select : platformcorerest.zip

    Add Plugin
    Add Plugin
  6. Click “Install Now”
  7. Click “Activate Plugin”

    WordPress Activate PlatformCore's Plugin
    WordPress Activate PlatformCore’s Plugin
  8. Go back to PlatformCore Link Accounts
  9. Click “NO/YES” button
  10. Fill the form with your WordPress credentials (we will not save them – it will generate an access token – Add your domain URL only – Your Account ID – Your Password)

    WordPress Connect
    WordPress Connect
  11. Thick “is PlatformCore Rest Plugin installed?” and Click “Connect”
  12. WordPress is now connected to PlatformCore! Well, that’s good, right? 🙂
    WordPress Successfuly Connected to PlatformCore
    WordPress Successfuly Connected to PlatformCore

    Full Process:

WordPress Integration Full Process

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How Can I Connect My Facebook Page?

  1. Login to your Facebook.com account.
  2. Open another tab and login to platformcore.pw
  3. Go to “Settings” and “Link Accounts” section
  4. Click on “NO/YES” button below the Facebook logo

    Facebook Linking Process
    Facebook Linking Process
  5. Click on “Continue as …”

    Facebook Continue As
    Facebook Continue As
  6. Select the pages you will manage through PlatformCore
  7. Then click “Next”

    Facebook Page Selection
    Facebook Page Selection
  8.  Give all permissions to PlatformCore, then click “Done”

    Facebook Permissions
    Facebook Permissions
  9. Facebook confirms the linking process to PlatformCore and click “OK”

    Facebook Link Confirmation
    Facebook Link Confirmation
  10. You’ve successfully connected Facebook to PlatformCore! Great job!
    Facebook Linked To PlatformCore
    Facebook Linked To PlatformCore

     

    You can remove our App access here too: https://www.facebook.com/settings?tab=business_tools&ref=settings

Full Process:Facebook Full Linking Process

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How Can I Connect My LinkedIn Page?

  1. login to platformcore.pw
  2. Go to “Settings” and “Link Accounts” section
  3. Click on “NO/YES” button below the LinkedIn logo

    LinkedIn Linking Process
    LinkedIn Linking Process
  4. Sign in to your LinkedIn account

    Login to LinkedIn
    Login to LinkedIn
  5. Grant permissions to PlatformCore app by clicking “Allow”

    LinkedIn Permissions to PlatformCore
    LinkedIn Permissions to PlatformCore
  6. You’ve linked your LinkedIn account with PlatformCore! Congrats!

    Successful LinkedIn Integration
    Successful LinkedIn Integration

 

You can remove our app access here too: https://www.linkedin.com/psettings/permitted-services (Other applications section)

Full LinkedIn integration:Full LinkedIn Process

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How Can I Connect My Twitter Account?

  1. Login to your Twitter.com account.
  2. Open another tab and login to platformcore.pw
  3. Go to “Settings” and “Link Accounts” section
  4. Click on “NO/YES” button below the Twitter logo

    Twitter Connection
    Twitter Connection
  5. Give twitter’s permissions to PlatformCore App by clicking “Authorize app”

    Twitter Authorization
    Twitter Authorization
  6. You’ve successfully linked Twitter to PlatformCore! Yay!

    Twitter's Fully Connected to PlatformCore
    Twitter’s Fully Connected to PlatformCore

You can also remove our app here: https://twitter.com/settings/connected_apps

Full Process:Twitter Integration Full Process

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How Can I Connect My Google Analytics Account?

  1. Login to platformcore.pw
  2. Go to “Settings” and “Link Accounts” section
  3. Click on “NO/YES” button below the Google Analytics logo

    Connect Google Analytics to PlatformCore
    Connect Google Analytics to PlatformCore
  4. Connect you Gmail
    Connect your Gmail
    Connect your Gmail
  5. The click “Allow” button to complete the permission’s access

    Allow Google App Confirmation
    Allow Google App Confirmation
  6. You succeed this Google Analytics connection with PlatformCore, amazing job!
    Google Analytics Successfuly Connected to PlatformCore
    Google Analytics Successfuly Connected to PlatformCore

    Full Process:

    Google Analytics Video Integration Process

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How To Connect A Live-Chat Support?

  1. Login to platformcore.pw
  2. Go to “Settings” and “Link Accounts” section
  3. Click on tag icon below the Chat bubbles logo

    Get Your Tags
    Get Your Tags
  4. You’ll always have access to those tags here

    Tags Displaying
    Tags Displaying
  5. You’ll have to simply add them into the head tag and at the end of the body tag
  6. Go to your WordPress Dashboard
  7. Go to “Plugins”, then “Add New”
  8. Search in the plugin search bar : Insert Headers and Footers”

    Search Plugin
    Search Plugin
  9. Click “Install Now” button

    Install Now
    Install Now
  10. Then click ” Activate”

    Activate Plugin
    Activate Plugin
  11. Go to “Settings”, then “Insert Headers and Footers”

    Settings and Insert headers and footers
    Settings and Insert headers and footers
  12. Go to the PlatformCore’s tab and click “Copy Code” with the 1st tag

    Get the 1st Tag
    Get the 1st Tag
  13. Go back to the WordPress tab and PASTE the tag into “Scripts in Header”

    Paste the 1st tag to the header
    Paste the 1st tag to the header
  14. Go to the PlatformCore’s tab and click “Copy Code” with the 2nd tag

    Copy the 2nd tag
    Copy the 2nd tag
  15. Go back to the WordPress tab and PASTE the tag into “Scripts in Footer”

    Paste the 2nd tag to the footer
    Paste the 2nd tag to the footer
  16. Click “Save” to validate them

    Save tags
    Save tags
  17. To see if it’s working, you can visit your website with a incognito window

    Test Live-chat Bubble1
    Test Live-chat Bubble1
  18. You’ll see the live-chat bubble and you can test it
  19. Go to your “Support Management” section, you will be able to communicate with your audiences

    Test Support Management to Communicate With Your Audiences
    Test Support Management to Communicate With Your Audiences
  20. Well done for this integration!

Full Process:

Live-chat Support Integration Full Process

From now on, you can integrate your Dialogflow agent to automate your Support!

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How Can I Begin?

Please watch this video, you’ll onboard with PlatformCore in 20 minutes only!

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What are your terms and conditions?

Yearly contract

Your yearly contract helps you save money and includes value-added services—but it does come with terms and conditions.

You can find our terms and conditions here.

There is an automatic yearly renewal of your contract.

  • Planning on changing your contract? Or planning to discontinue your contract next year? You need to send your Customer Success representative a written notice (email is good!) of your non-renewal at least 60 days prior to the end of your term. If you don’t give us written notice of cancellation, you’ll be automatically renewed for a year (and be responsible for those fees).
  • Upon renewal, we reserve the right to increase the Fees for Services. If our fees go up, we’ll provide you written notice at least 90 days prior to the end of your current term.
  • Your one-year contract will automatically renew every year.

Legal page here.

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How do I add additional users?

It’s easy to add more users as your team grows. If you have a “Small” account or even a bigger Tier, you can add users to your team. Beta & Entrepreneur accounts cannot add users. Here is our Pricing section.

Add New Users Tutorial :

  1. Go to the left navbar, at the end of it

    User Management
    User Management
  2. Click on “User Management”, then “Add User”
  3. Click on “Create User”

    Create User
    Create User
  4. Fill User’s information

    Fill User's details
    Fill User’s details
  5. Then “Submit”, Tada!
  6. You can even create a “Role” for a specific user with limited accesses. Role tutorial here.
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Create Roles For Users

You can easily create accesses for specific users depending of their jobs or department.

  1. Go to the left navbar, at the end of it

    User Management
    User Management
  2. Click on “User Management”, then “Roles”
  3. Then, “Create a new role”

    Create a role
    Create a role
  4. Fill the role’s name and select section the user will access to

    Role Accesses
    Role Accesses
  5. Then “Save”, done!
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How to get Help with PlatformCore

Please log in to your PlatformCore account and click the Message Bubble button to see your support options.

Messages List
Messages List

Then click “PlatformCore Support”

Contacting PlatformCore Support

In order to keep a business sustainability, phone and email support are limited to paying customers. If you’re a free user, help is still available in the HubSpot community which is staffed by other PlatformCore users, partners, and employees. If you’re a paying customer, you have access to the support options below.

Submit a ticket

We strive to respond within one working day.

Ask the Community

Talk strategy with other HubSpot customers and HubSpot partners on the PlatformCore customer forum.

Tweet at us

Follow and interact with @PlatformCoreS

Outages and reliability

Please check status.platformcore.com for known outages.

 

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